At Kent Music, we are committed to maintaining high standards in all aspects of our operations. Below you will find key policies that guide our practices and ensure we provide a safe, inclusive, and supportive environment for everyone involved. If you have any queries, please contact us at hello@kent-music.com.
Equality, Diversity and Inclusion Policy
Kent Music is committed to promoting equality and ensuring everyone has equal opportunities, access, and outcomes. This policy addresses discrimination and promotes diversity and inclusion by ensuring fair access to our services and employment.
We value diversity as a strength and regularly review and improve services to eliminate discrimination. Our policy supports disadvantaged groups and ensures equal opportunities through regular monitoring and training. We also implement strict measures against discrimination, harassment, and bullying.
Privacy Policy
Kent Music is dedicated to protecting your privacy in accordance with UK data protection laws. This policy outlines how personal information collected through forms is used for service provision, internal records, and safety.
Data retention periods vary, with customer data kept for seven years and staff data stored for up to six years post-employment. Website users can opt into cookies. Please find more information about this on the Cookie Policy page.
Data is shared only with consent or for educational purposes. You can request data access or erasure by contacting our Data Protection Officer at Invicta Law (contact information detailed in the policy).
Safeguarding Policies
Our safeguarding policies ensure a safe environment for students, employees, and all involved with Kent Music. We believe safeguarding is everyone’s responsibility, so we proactively establish preventative measures and clear procedures for handling incidents.
These policies provide guidance on the role of the Designated Safeguarding Lead, safer recruitment practices, and online safety measures. They also outline procedures for dealing with allegations and disclosures. Contact details and additional resources are included.
Media Permissions Policy
Our media permissions policy protects children, young people, and vulnerable adults during events where photos, videos, and recordings may be taken. We comply with legal and ethical standards, respecting individual rights regarding media consent.
Key measures include opt-out options, avoiding personal data in publications, and securely storing images. External photographers must comply with this policy. Images are refreshed every seven years but kept indefinitely for archival purposes.
Media Permissions Notice
Kent Music may occasionally take photos, videos, and audio recordings of students in rehearsals or concerts for archival purposes, teacher training, and inclusion in our brochures and publicity material, including our website and social media. We never sell or share your details with third parties.
While we use legitimate interest as the lawful basis for processing media images and do not require consent, you can opt out at any time.
Complaints Policy
Kent Music values customer feedback and is dedicated to high-quality service. This policy outlines how we handle feedback and complaints.
Positive feedback is acknowledged and may be shared with your consent. Complaints can be submitted via direct communication, email, or mail. Include your contact information, a detailed description of the issue, and any supporting evidence.
We acknowledge receipt within five days and respond within fifteen days, detailing our investigation and resolution timeframe. If unsatisfied, customers can escalate the issue. Feedback is confidential and crucial for service improvement, with regular policy reviews to ensure compliance. Please see full details of this in the policy.
Volunteers & Work Experience Policy
Kent Music offers volunteer and work experience opportunities, fostering a diverse and inclusive environment. This policy outlines eligibility, with volunteers being over 18 and work experience open to those over 16.
The policy emphasizes equal opportunities, safeguarding, and a clear application process, including DBS checks for those interacting with students. Participants receive role descriptions, necessary training, and support, with regular feedback. Confidentiality and health and safety compliance are mandatory. Feedback is encouraged, and the policy is reviewed regularly.
Contact details for senior leaders are provided for questions or concerns.